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RECEPTION OFFICE/FRONT DESK HOURS

We operate two 24 Hour Reception/Front Desk Offices. Both of these locations are a short walking distance from each other. If you have made a taxi transportation reservation through us, please tell the driver which property you have reserved and the driver will know to which reception station to drop you off. All you have to know is which property you have made a reservation. It is important to know that our Porto Playa reception office will receive all Villas Sacbe, Porto Playa, and Maya Villa guests. El Taj guests can go directly to El Taj which is located one block past Porto Playa. Check in time is at 3:00pm. Check out time is at 12:00 pm.

Our properties are adult and family oriented vacation resorts and we do not tolerate rowdy guests that create continuous disturbance or threat to any other guests.

AIRPORT PICK-UP

If you ordered transportation service through us, a uniformed driver will be waiting for you with our Condo Hotel logo on a sign board. Our transportation company arrives before your pick-up time, but if you don’t see the driver within 15 minutes of your arrival please call us. If you are unable to contact us please take a regular taxi. The taxi rates to Playa del Carmen are regulated at $85.00 USD. Let us know what the problem was when you arrive to our office and we will correct the situation.

Important: please read the RECEPTION OFFICE/FRONT DESK HOURS above.

DRIVING DIRECTIONS

If you are using a rental car, take Highway 307 to Playa del Carmen, make a left onto AVENIDA CONSTITUYENTES (major intersection) heading towards the ocean. You will pass a sculpture of a large Mayan head (this is 5th ave) go one more block and make your next right onto 1st ave (Primera Avenida Norte) (If you miss this right turn, you will come to a dead end at the beach). Porto Playa Condo Hotel is located one block on your right side (corner of 1st Ave and Calle 16). Address: Primera Av Norte y Calle 16 – 1st Ave North and 16th Street. To get to El Taj Condo Hotel drive one more block and turn to your left (corner of 1st Ave and 14 Street). Address: Primera Privada Av Norte y Calle 14 – 1st Private Ave North and 14th Street.

Important: please read the RECEPTION OFFICE/FRONT DESK HOURS above.

VIA BUS FROM CANCUN AIRPORT

You can take a bus to Playa del Carmen from the Cancun Airport. Buses run every hour from 9am to 10pm and leave from the main terminal. Once you arrive at the Playa del Carmen bus terminal, you will have to take a taxi to get to our hotels (about 1 mile away). Give the taxi driver the address listed above for the Porto Playa or El Taj Condo Hotel.

Important: please read the RECEPTION OFFICE/FRONT DESK HOURS above.

RATES AND RENTAL POLICIES

Similar but not identical units may be assigned at the last moment based on unforeseen circumstances. The maximum occupancy is up to 2 guests per bedroom. Additional guests are $15.00 usd per day per person and is limited to 1 per condo only in 2 bedroom, 3 bedroom and 4 bedroom basis. Additional bed is an extra $15.00 USD per day, subject to availability and prior reservation.

Our properties are adult and family oriented vacation resorts and we do not tolerate rowdy guests that create a continuous disturbance or threat to any other guests.

Each condo comes with the appliances and amenities as listed. Please familiarize yourself with all the amenities and services we provide by clicking here.

RESERVATION/PAYMENT POLICY

Reservations may be made by major credit cards; American Express, Visa, Mastercard, Discover Card and Paypal. When booking a reservation with a check in date more than 30 days before the check in date, a payment of 50% will be required to confirm the reservation. The remaining balance will be automatically collected 30 days prior to the check in date. A reservation booked with a check in date less than 30 days from the check in date will be required to be paid in full. Reservations with a check in date more than 60 days from the check in date will be offered an additional 10% discount non refundable option and must be paid in full. **Holiday Reservations do not apply for the nonrefundable option. Check with Reservations staff if your dates apply.

At check in you will be required to present the credit card that was used for the payment of the reservation. Additionally a photo ID (driver’s license, state ID, Mexican IFE or passport) must be presented. The name on the credit card must match the name on the ID.

If the person who paid for the reservation will not be present at check in please contact the reservations department at [email protected] to validate the credit card and authorize the charge, otherwise, we will not be able to deliver the condo.

Reservations payments can be made on our website at: https://secure.condohotelsplayadelcarmen.com/welcome.aspx.

CANCELLATION/CHANGE POLICY

A reservation can be cancelled or changed with no fee until 15 days prior to the check in date. Reservations 14 days or less to the check in date cannot be changed and are nonrefundable. Holiday reservations that include December 25 or January 1 can be cancelled or changed with no fee until 31 days prior to the check in date. Reservations 30 days or less to the check in date cannot be changed and are nonrefundable.

HOLIDAY reservations that includes dates between December 20 and January 5 may not include breakfast. Feel free to contact Reservations department at [email protected] to inquire more details on your reservation.

NONREFUNDABLE reservations cannot be changed and no refund will be applied upon cancellation of the reservation!

Reservations that are part of a GROUP Reservation can be cancelled or changed with no fee until 30 days prior to the check in date. Reservations 29 days or less to the check in date cannot be changed and are nonrefundable.

To protect against cancellation caused by unforeseen events such as illness, strikes, weather, acts of GOD, Etc., we recommend you purchase Trip Insurance to insure a refund of your deposit.

SECURITY DEPOSITS

A $250 usd security deposit on your credit card will be kept for any open balances or adjustments during your stay (in room mini bar, phone and concierge services). If you choose to use our charge to room card feature an additional $250.00 security deposit will be required. Excessive cleaning including upholstery, breakage, soiling or damage to the interior or exterior caused by the renter may be subject to additional fees to the renter. You are required to leave the unit as you received it.

CHECK IN AND COMPLIMENTARY LATE DEPARTURE CHECK OUT SERVICES

Check in time is 3:00 PM or later. If you arrive early we can secure your luggage until your condo is ready. Check out is at 12:00 PM. For late departures our fitness club can secure your luggage and provide you with lockers, showers, towels and toiletries so that you can enjoy the remainder of the day and freshen up for your return trip.